Privacy policy

1. Who is responsible for your data

The controller of the personal data processed on this website (nebulapixel.com) is [to be defined], CUIT [to be defined], located at [to be defined].

For any privacy matter or question about your data, contact our data protection officer: [to be defined] ([to be defined]).

2. What data we collect

We only collect the data needed to respond to you:

• Contact form: name, email, phone or WhatsApp (optional), company (optional), the service you’re interested in and your message.
• AI assistant: the messages in the conversation, an automatically generated summary and, if you fill in the form inside the chat, the same contact details and your preferred meeting times.
• Record data: the page you wrote from, the language and the date and time you gave your consent.
• Technical data: strictly necessary cookies and your IP address, used temporarily to protect the website against abuse.

We don’t ask for or need sensitive data (such as health, ethnic origin, religion or ID documents). Please don’t send it through the form or the chat.

3. What we use your data for

• To answer your inquiry, understand your needs and, where relevant, prepare a proposal, based on your consent and on pre-contractual steps you request.
• To send you a confirmation that we received your message.
• To protect the website against spam, attacks and misuse, based on our legitimate interest.
• To send you news or content, only if you give specific consent, which you can withdraw at any time.

We don’t sell your data or use it for purposes other than those described here.

4. Artificial intelligence assistant

The website assistant replies automatically and may make mistakes. Its answers are for guidance only: prices, timelines and conditions are only valid in a formal proposal from our team.

To generate answers, conversation messages are processed by a contracted artificial intelligence provider. We work with providers that don’t use the data sent to them to train their models.

The conversation is only linked to your inquiry if you send your details through the chat form.

5. Who we share your data with

We only share data with service providers needed to run the website, who process it following our instructions:

• Website and database hosting providers.
• An artificial intelligence provider, to run the assistant.
• An email delivery service, for confirmations and replies.
• A messaging service, used to notify our team when a new inquiry arrives and to answer live chat conversations on the website.

We may also share data when required by law or by a competent authority.

If you’d like to know exactly which companies provide these services, request the list by writing to [to be defined].

6. International data transfers

Some of these providers may process data on servers located in other countries. In those cases, we adopt the safeguards required by applicable law so that the data receives an adequate level of protection.

7. How long we keep data

Inquiries that don’t turn into a contract are kept for up to 24 months and then deleted or anonymized.

If you become a client, data is kept for as long as the relationship lasts and for the periods required by law.

8. Your rights

At any time, you can:

• confirm whether we process your data and access it;
• correct incomplete, inaccurate or outdated data;
• request anonymization, blocking or deletion of your data;
• request the portability of your data;
• find out who we share your data with;
• withdraw your consent.

To exercise these rights, write to [to be defined]. We reply within the timeframes set by applicable law. You can also file a complaint with the data protection authority in your country, such as Brazil’s National Data Protection Authority (ANPD).

9. Security

We apply technical and organizational measures to protect your data, such as encrypted connections (HTTPS), encrypted passwords, restricted access to the internal dashboard and limits against unauthorized access attempts.

10. Cookies and browser storage

This website only uses strictly necessary cookies. We don’t use advertising, tracking or audience analytics cookies. If that changes, we’ll ask for your consent first.

Name	Purpose	Duration
nebulapixel-session	Keeps your session on the website, for example to send the form and continue your conversation with the assistant.	120 minutes
XSRF-TOKEN	Protects forms against forged submissions from other websites.	120 minutes
assistant-chat (tab storage)	Keeps your conversation with the assistant while you browse the website.	Until you close the tab

You can delete or block cookies in your browser settings. If you block the necessary cookies, the form and the assistant may stop working.

11. Minors

This website is intended for businesses and professionals. We don’t knowingly collect data from anyone under 18.

12. Changes to this policy

We may update this policy to reflect changes to the website or the law. The date of the last update appears at the top of the page.

See also: Terms of use.